Frequently Asked Questions

Ear impressions

We will only need your ear impressions if you are doing a Custom-fit mould with us. We recommend getting open-mouthed impressions taken till the second bend of the ear canal. A confirmation email will be sent to you upon the payment of your custom-mould order for the confirmation of our shipping details and ear impression requirements.

Please ship your impressions to:
ATTN: #(ordernumber)
29A Mosque Street, Singapore 059507

FATfreq will not be responsible for any parcel damage or lost mail.

Detailed guide can be found in the Timeline below!


Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.


Every FF IEM is covered with a 1-year Limited Warranty.

All goods sold are non-exchangeable and non-refundable.

Our return policy covers all regular priced items and is valid for 14 days from date of purchase from the date of receipt. Refunds and exchange is strictly not allowed beyond the stipulated time period. Returns are only accepted for defected items or items grossly misrepresented in product listings. To be eligible for a return, your item must be unused and in its original condition, with original tags and/or packaging intact.

Repairs and Servicing

Send an email to us regarding the help and support that you need. Upon our team's approval to send in your IEMs, download the RMA form and include it in your parcel to us.

Please send your Parcel to the following address:

Attn: FATfreq (RMA)
29A Mosque Street, Singapore 059507

Do ship via tracked mail and ensure enough padding for your IEMs. FATfreq will not be responsible for your lost mail.


You can contact us via our e-mail at! We will be happy to assist you.

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